Data retention policy
All customer data is automatically deleted after 30 days
Metadata like SQL statements deleted upon service termination
Validated in the SOC2, please see Trust Center here: https://trust.sisense.com/ Data archiving and removal policy
No archival process as data is automatically purged after 30 days
Snapshots and backups are maintained for a maximum of 30 days
Pre-upgrade snapshots are retained for 14 days
Data storage policy
Sisense Cloud Data Teams uses a multi-tenant architecture in AWS US-East-1 region, where customer data within shared databases is logically separated at the application layer to prevent data commingling. All data is protected using AES-256 encryption at rest and TLS 1.2+ in transit. Access is strictly controlled through AWS Identity and Access Management (IAM) policies and roles.
Data hosting details
Amazon Web Services (AWS)
Primary region: US-East-1
Data hosting company
Amazon Web Services (AWS)
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
no