My AskAI

Description Features Permissions Security & Compliance

My AskAI is your support team's own AI assistant, giving them instant, accurate, answers to questions about your business or product, all using your company’s knowledge base and website. Add your entire company website, connect your knowledge sources (Google Drive, Notion, Confluence + more), or upload files directly to train your AI assistant, all without code, in minutes.Supercharge your customer support and success, and, as a bonus, get an AI assistant you can add to your site to answer customer questions directly.What you can expect to do with Slack and My AskAI:- Use the /askai command in any channel to get answers to questions about your business and product so you can train your team, and help your customers, faster and more accurately
- Use the /askai-help command at any time to get further help.If you already have a My AskAI account, you can connect your AskAI to your Slack Workspace in 60 seconds:- Log in to My AskAI: https://myaskai.com
- Go to your Dashboard > Chatbot setup > Integrations
- Click on the Slack icon
- Follow the instructions here to connect your AskAI: https://support.myaskai.com/features/integrations/slackIf you don't have a My AskAI account.- Create your account: https://myaskai.com
- Setup and customize your AI assistant and ask a few questions, then follow the instructions above.My AskAI has enhanced security controls, is powered by OpenAI’s latest models, and has a privacy-first approach to your data, no data added is used to train OpenAI models or is accessible by anyone outside your company.AI-generated content: My AskAI uses the same technology behind ChatGPT and all answers are generated by AI, based on the content you've uploaded, 100% accuracy cannot be guaranteed.See our pricing at: https://myaskai.com/pricing

Permissions

My AskAI will be able to view:

My AskAI will be able to do:

Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.

General

Privacy & data governance

Data retention policy

AskAI Ltd. retains all uploaded data in accordance with the GDPR principles. We only collect data required for our service and that’s required for you to use My AskAI. We don’t share your data with any 3rd party that isn’t core to our service, e.g. Pinecone (Secure data storage for your uploads), OpenAI (AI models used to process your uploads and answer questions on your content), Google Analytics (allows us to improve our services). We only keep this data for as long as you want us to and we anonymise it wherever possible. We keep information about you and your account until you ask us to delete it. We’ll only keep this information for as long as you’re a customer and using our service. If you’d like us to export or delete any data about you, you can always email us. We automatically delete your uploaded files after they’ve been ‘embedded’ (processed by OpenAI), however content from them is kept so we can return references to your AskAI answers. This content is encrypted and stored in an isolated container. The original file is deleted though. We make every effort to keep all your data up to date and to make it as easy as possible for you to update, amend or remove any data we hold about you or your account. More details can be found here: https://help.myaskai.com/is-this-gdpr-compliant

Data archiving and removal policy

We keep information about you and your account until you ask us to delete it. We’ll only keep this information for as long as you’re an active customer and using our service. We do not archive your data unless you request us to do so. If you’d like us to export or delete any data about you, you can always email us at team@myaskai.com. More details can be found here: https://help.myaskai.com/is-this-gdpr-compliant

Data storage policy

We use the latest security standards both when your data is in transit (through an API call, for instance) and at rest (when it’s stored in our database). We use bank-grade encryption for all data storage. We also use access and authorisation controls to ensure only you can access your data and you have control over who else can access it. We automatically delete your files after they’ve been ‘embedded’ (uploaded to OpenAI) All uploaded content is stored in isolated containers. All data is encrypted at rest (AES-256) and in transit. Your data is never used for any reason other than servicing API calls or customer support at your request only. Your embedded content (vectors) and reference content (text, author, links, etc.) are stored and encrypted on Pinecone, which is run on AWS. See more here: https://www.pinecone.io/security/. More details can be found here: https://help.myaskai.com/how-do-you-keep-my-data-secure

Data center location(s)

United Kingdom, United States

Data hosting details

Cloud hosted.

Data hosting company

AWS, GCP

App/service has sub-processors

yes

Guidelines for sub-processors

https://myaskai.com/terms

Certifications & compliance

Security