Slack is great for internal collaboration or working with partners via Slack Connect, but what about external users and customers? PingPilot allows external users to text, call, chat, screenshare and more right into Slack, so you can support internal and external customers from the same view. Take a phone call, raise a ticket, have a back channel conversation with the team, and respond back to the customer via text all from the same interface. For information on pricing, please visit https://app.pingpilot.com/pricing